Who is the warrantor?

This warranty is given by Vmoto Soco UK LTD, a company registered in England and Wales with company number 14662871 (“Vmoto”), whose address is Unit 7, Riverside Business Park, Walnut Tree Close, Guildford, GU1 4UG.

Who does this warranty cover?

This warranty covers purchasers and subsequent purchasers of Vmoto motorcycles and mopeds branded Super Soco (all models) which were first imported into the UK by Vmoto, which meet the homologation/regulation requirements of the country through which they were imported into the European market and which were sold to persons within the UK (each a “Product”).

Products which were imported by a person other than Vmoto, or which have been modified prior to sale other than by Vmoto or a person authorised by Vmoto, do not have the benefit of this warranty.

What does this warranty cover?

Vmoto warrants that the Product is free from defects in material and workmanship during the period of this warranty.

This warranty covers parts, including battery, hub motor, frame, swing‐arm, motor controller, wiring, shock absorbers, brake assemblies, wheels, throttle, fairings and any accessories approved by Vmoto which were installed prior to or at the time of delivery of a Product by a person authorised by Vmoto.

Accessories or parts supplied following delivery of a Product are not covered by this warranty but may be covered by their own warranty.

This warranty is in addition to, and does not detract from, any local legal rights such as local law or consumer rights legislation.

How long does this warranty last?

The duration of this warranty is measured from the date that the Product was delivered to the original purchaser. If the Product is an ex‐demonstrator machine (and is sold as such) the duration of the warranty is measured from the date that the Product was first used.

In respect of all parts of the Product save for the battery, the warranty lasts for 2 years or 12,500 miles, whichever occurs first.

In respect of the battery supplied with the Product, the warranty lasts for 3 years or 30,000 miles, whichever occurs first.

How do subsequent purchasers get the benefit of the warranty?

In order for subsequent purchasers to benefit from this warranty, they should tell Vmoto about a change in ownership of a Product at the time it occurs.

Subsequent purchasers should supply to Vmoto in writing the name of the original purchaser, the date of the sale, the model and serial number of the Product concerned, the original delivery date of the Product and confirmation that the subsequent purchaser has received and read the owner’s manual and this warranty.

What is not covered by the warranty?

This warranty does not apply to a Product unless:

  • it was supplied by Vmoto or through a person authorised by Vmoto; it is the purchaser’s responsibility to check whether such a person is authorised;
  • the purchaser and any subsequent purchaser has followed the instructions set out in the Product’s manual, including without limitation in relation to charging of the battery;
  • the purchaser and any subsequent purchaser has performed routine maintenance and servicing in accordance with the Product’s manual, including without limitation having the Product serviced in accordance with the schedule set out in the Product’s manual; and
  • any repairs or modifications have been carried out by Vmoto or by persons properly authorised by Vmoto.

This warranty does not cover repair of damage or replacement of parts to the extent caused by abuse or neglect of the Product. Examples of this include (without limitation):

  • any damage that results from use of the Product for race, rally or similar competitive sports;
  • any damage that results from operating methods other than those indicated in the Product’s manual or use beyond the limitations or specifications specified by Vmoto (maximum load, passenger capacity, motor speed and others);
  • any damage that results from use of non‐genuine parts or from use of lubricants, liquid agents or charging voltages with specifications different from those indicated in the Product’s manual;
  • any damage that results from modifications not approved by Vmoto (vehicle performance modifications, changes to lights, changes to motor controller settings, charger modifications and other changes);
  • any damage that results from repairs of modifications carried out other than by Vmoto or a person authorised by Vmoto; and
  • any damage that results from the passage of time (natural fading of painted surfaces, plated surfaces and other deterioration).

This warranty does not extend to:

  • Products modified in any way from the standard specifications as described in the Product’s manual, including any Product whose odometer has been altered;
  • normal wear and tear, corrosion and routine maintenance, such as the recommended service inspections;
  • pre‐delivery inspection and assembly;
  • Products from which identification numbers have been removed or whose identification numbers have been altered or mutilated;
  • the cost of parts and labour involved in any routine care and maintenance and/or the replacement of parts due to normal wear and tear, use, or deterioration, including but not limited to oils and lubricants, light bulbs, tyres, brake pads and rotors and fuses;
  • cosmetic concerns that arise as a result of environmental conditions, owner abuse, misuse, lack of routine care and maintenance, and/or improper use;
  • inconvenience, cost of lodgings, cost of alternative transportation, loss of time, loss of income or loss of use of the Product or any consequential damage or economic loss of any kind;
  • damage, malfunctions, or performance problems caused by theft, fire, collision, accident, vandalism, explosion, submersion in water, improper storage or acts of god;
  • storage costs, or transportation and shipping costs related to the performance of this warranty;
  • damage, malfunctions, or performance problems caused by continued operation of the Product after a warning light, gauge reading, or other warning indicates a mechanical or operational problem;
  • Products severely damaged or declared to be a total loss by an insurer, or Products substantially reassembled from or repaired with parts obtained from another used vehicle;
  • Products where the battery has not been charged in accordance with the Product manual, including without limitation if the Products have been used or stored with a depleted battery; or
  • damage, malfunctions, or performance problems caused by airborne industrial pollutants (e.g., acid rain), bird droppings, tree sap, stones, flood water, windstorms, or other similar occurrences.

How does this warranty apply to the battery?

The battery supplied with the Product is the only battery covered by this warranty. In the case of removable batteries, spare or replacement batteries are not covered but may be covered by their own warranty.

Owing to the battery chemistry, there is a normal, expected reduction in range/capacity that the battery supplied with the Product can yield over time and usage. Depending on use and storage conditions, batteries will degrade during the duration of this warranty. Batteries must be operated in accordance with the Product’s manual to preserve capacity. Deep discharging of the battery (such that it reports 0% state of charge), operating the Product outside of operational parameters stated in the manual, or using charging equipment not approved by Vmoto, shall invalidate the warranty.

Vmoto will repair or replace pursuant to this warranty (subject to the limitations above) a battery that exhibits a nominal storage capacity reduction of greater than 20% of the published original nominal capacity, as measured by Vmoto or a person authorised by Vmoto UK.

To check the capacity of a battery, Vmoto (or such authorised person) may either download information from the battery management system or motor controller, or discharge the battery into a dummy load. Tests will be conducted in conditions as determined by Vmoto.

Obtaining repairs under the warranty

To obtain repairs under warranty, the owner of a Product must:

  • have ensured that the Product is properly operated, maintained and stored as specified in the Product’s manual;
  • give notice to Vmoto of any and all apparent defects immediately upon discovery, and make the Product available at that time for inspection and repair at a place designated by Vmoto;
  • provide proof of warranty coverage to Vmoto, including without limitation any proof of change in ownership; and
  • authorise Vmoto or a person authorised by Vmoto to disassemble the Product and download information from the battery management system and motor controller for diagnostic evaluation should it be required.

Warranty repairs are free of charge in respect of both parts covered by the warranty and the labour cost associated with a warranty repair.

All warranty repairs must be done by Vmoto or a person authorised by Vmoto. Parts replaced during repairs become the property of Vmoto.

What are the responsibilities of Product ownership?

The owner of a Product covered by this warranty has the responsibility to read and understand the Product’s manual, this warranty, and all product warnings before operating any Product. Serious injury or death can result from improper operation or failure to observe warnings and safety instructions on any motorcycle / moped.

Further, it is also a Product owner’s responsibility to:

  • perform all recommended and necessary routine care and maintenance and engage in proper use and servicing of your motorcycle / moped and as detailed in the Product’s manual; and
  • learn and obey all laws governing the operations of a motorcycle / moped, generally, and an electric motorcycle / moped, specifically.

When operating a motorcycle / moped, please wear proper safety equipment and clothing, including but not limited to helmet, goggles, and appropriate boots.

Change of address or other information

If a Product owner should move address or change other details (e.g. email address or telephone number) after purchasing a Product, please contact Vmoto, providing the model name and serial number, along with the new address (or other information). This will ensure that Vmoto has an upto‐date registration record.

What are the contact details for Vmoto?

Details of how to contact Vmoto are set out on its website at www.supersoco.co.uk/contact .